Season 2, Episode 9 – All Roads Worth Taking Lead Uphill
An entrepreneur sees what some would call ‘impossible’ as ‘possible.’ They make a choice to go and get it! No obstacle is too big.
Join us as we discuss with Abby Reel her amazing start-up and success with a dinner theatre and events center. Topics discussed include:
- Creating a new business model compared to adopting former owners
- Considering it a privilege to serve customers, not a burden
- Establishing hiring criteria that protect your culture
- Modeling, coaching, and teaching what you expect from others
Whiteboard Notes:
Reflection Questions:
- Do you believe employees can work hard and have fun – that these are not mutually exclusive? Why or why not?
- What are all the ways you ask employees to be flexible for the business? Provide flexibility for employees to have meaningful lives outside of work.
- How well does your organization celebrate its clients/customers and employees?
- What simple, high-touch activities tell customers they are special and important?
