Season 2, Episode 12 – Don’t Fear The Difficult Conversations
One of the costliest barriers to organizational performance is unresolved crucial conversations. Research has found nearly 70% of employees are avoiding difficult conversations with their boss, colleagues, or direct reports. Workplace health is suffering – trust eroding – and organizations underperforming.
Join us as we discuss with Joe Buchanan his experiences of taking over a 30+ year old organization that was acquired just before the pandemic hit. Joe shares many practical solutions including:
- Constantly staying relevant to customers’ needs/wants
- The power of Dream Days and Coffee & Connect
- Modifying hiring criteria to accelerate creativity
- The mind shift to problem solving
- Ownership of purpose
Whiteboard Notes:
Reflection Questions:
- What would employees say differentiates your organization from all the others out there (competition)?
- Is it safe to ‘test boundaries’ in your organization or are rules, policies, and expectations iron clad?
- How well do your leaders define reality? How well is it understood? How do you know?
- What specifically is done in your organization to show and tell employees they matter?
- Who is your Listener Engagement Director for customers? How about for employees?
