Episode 4 – EX Can Help Create a Competitive CX Advantage
In this episode, Rod and Brian discuss the undeniable link between employee experience (EX) and customer experience (CX).
Episode Summary:
It’s been said many different ways – what happens inside an organization (good or bad) can be felt outside by customers. Join us for a discussion on four critical common threads between EX and CX:
- Accountability
- Impact (an employee has)
- Empowerment
- Measurement (what is and is not measured)
Remember – EX can help create a competitive CX differentiation.
Whiteboard Notes:
Reflection Questions:
- Do you believe the link between the employee experience in your culture and the customer experience are un-ignorable?
- Is the organization you market on the outside the one employees’ experience on the inside?
