Episode 14 – Cost of Cultural Non-Quality: Part 2

Rod and Brian conclude this two-part series by discussing three additional ways executives can embed quality or non-quality elements into their organization’s culture.  

Episode Summary:

Three additional ways executives embed culture are discussed, and examples of each are given. These include: 

• What executives model, coach, and teach
• Perceived way employees believe they can get recognition and reward
• Perceived criteria to get hired, promoted, or removed

Four key steps are also offered to help assess if the frequency of behavioral exceptions is creating boundary-busting, excuse-making, and unnecessary use of resources. In other words – waste and non-quality.     

Whiteboard Notes:

Reflection Questions:

1. Does your organization have a good handle on the consistency of employees’ mindsets and behaviors in successfully doing:
   1. Right thing – aligned to your mission and strategy?
   2. Right time – supporting your standards?
   3. Right way – reflecting your policies, processes, and core values?