Rod and Brian start a two-part series on the cost of cultural non-quality on overall performance. Episode Summary: The cost of cultural non-quality is defined as the costs and performance waste that would disappear in an organization if employees’ mindsets and behaviors were consistently: · Aligned to the organization’s ‘common’ goals and objectives […]
Rod and Brian conclude their two-part series on communication by reminding listeners of some key ‘basics’ that all leaders need to be brilliant in modeling, coaching, and teaching their employees. Episode Summary: How much is LOST between communication intent, delivery, and understanding? How can you illustrate the importance of nonverbal communication? How well […]
Rod and Brian start a two-part series on the importance of communication in a high-performance culture. Episode Summary: This first episode focuses on some common challenges in business communication and five key actions an executive must ensure to drive clarity and understanding in their culture. Whiteboard Notes: Reflection Questions: Would your employees say […]
In this episode, Rod and Brian interview the Founder and President of Creekmur Wealth Advisors. This highly successful business has grown since its inception to now serving over 1700 client households, managing over $420M of assets, and advising on $1B. Episode Summary: John shares how better understanding, acting on, and actively managing their […]
In this episode, Rod and Brian discuss leadership – expectations of, support for, and consistency when leading others in your organization. Episode Summary: Research has found up to 35% of the variability in employee discretionary effort is the direct result of managerial styles and behaviors. This episode discusses a critical continuum in high performance […]
In this episode, Rod and Brian discuss four major components to help align new behaviors and norms necessary to maximize strategy execution. Episode Summary: Research has found that 9 out of 10 top barriers to change are people-related. This episode explores leadership tendencies in aligning new behaviors and common shortcomings. A new […]
In this episode, Rod and Brian discuss formal and informal ways to measure, see, and hear an organization’s culture every day. Episode Summary: “So, how healthy is your business culture?” A common reply – “I think it’s okay.” But when the follow-up question is asked – “How do you know?”, many Executives have a […]
In this episode, Rod and Brian discuss four major challenges in maximizing the value of values in an organization. Seven practical best practices will be shared. Episode Summary: High performing business cultures use their core values as a key reference point for behaviors both internally and externally. Values are mission-critical principles that are given […]
In this episode, Rod and Brian discuss five key lessons learned in designing and implementing an Employee Engagement strategy. Episode Summary: Research has looked at over 300 factors and their potential influence on Employee Engagement. There are common ingredients, processes, sequencing factors, and steps to sustain the gains. But many organizations make the […]
In this episode, Rod and Brian discuss the undeniable link between employee experience (EX) and customer experience (CX). Episode Summary: It’s been said many different ways – what happens inside an organization (good or bad) can be felt outside by customers. Join us for a discussion on four critical common threads between EX and CX: Accountability […]
