Looking for an executive summary of what a dozen high-performing leaders think, communicate, and do every day to differentiate their organization from competitors and other employers? If so, then you found it! This special 35-minute episode covers Season 2’s 13 unique episodes and five major themes that ran throughout it including:                 The power of […]

  How could stopping this time, instead of walking by, change a perspective, level of trust, a relationship, a challenging situation? Could something so simple help reinforce that a person and/or situation really matters?              Join us as we discuss with Josiah Haken and his experiences of leading an organization that serves 50,000 ‘neighbors without […]

One of the costliest barriers to organizational performance is unresolved crucial conversations. Research has found nearly 70% of employees are avoiding difficult conversations with their boss, colleagues, or direct reports. Workplace health is suffering – trust eroding – and organizations underperforming.             Join us as we discuss with Joe Buchanan his experiences of taking over […]

According to Fortune magazine, “business leaders believe the importance of a company’s culture has increased in the current business climate“. In order to maximize the human potential (skills, knowledge, abilities) within any organization, both culture and leadership style must be proactively managed.           Join us as we discuss with Tessa Dent her global experiences and […]

We choose what we pay attention to. Choose wisely because in an organization what leaders pay attention to and measure will fix firmly and deeply the way employees think, feel and act. It will drive organizational culture and ultimately performance.    Join us as we discuss with Florian Kluge his vast experiences as a Financial […]

An entrepreneur sees what some would call ‘impossible’ as ‘possible.’ They make a choice to go and get it! No obstacle is too big. Join us as we discuss with Abby Reel her amazing start-up and success with a dinner theatre and events center. Topics discussed include: Creating a new business model compared to adopting […]

  Poor customer service (CS) costs over $3.7 trillion dollars annually across the globe – up 20% from the year before. Rod and Brian discuss a variety of topics, using research and real-life examples, including: How critical it is to treat CS from the inside/out – practicing internally with each other the behaviors expected externally […]

  Discover how the global pandemic accelerated digital adoption and reduced some resistance to change in a major healthcare organization. Jennifer Junis, Senior VP of OSF OnCall, will share many valuable lessons learned including the importance of: Clarity, through the use of Guiding Principles, to drive consistent, aligned decision-making. Evidence-based Management instead of fads or […]

  This episode features a conversation with the founder and owner of Russell Cycling and Fitness – a 45+-year-old small business that has been named several times as a Top 100 Best Bicycle Retailer in the United States.  Joe Russell will share many valuable lessons learned, including the importance of: Recruiting for cultural fit. Teaching […]

This episode features a conversation with a President of Client Services responsible for six geographic regions, 260+ clients, and 7000 employees. Among the many ‘nuggets’ you will hear how they: Recalibrate constantly to meet changing clients’ needs Work to create a ‘safe’ culture so tough questions can be asked and answered Make sure the right […]