We choose what we pay attention to. Choose wisely because in an organization what leaders pay attention to and measure will fix firmly and deeply the way employees think, feel and act. It will drive organizational culture and ultimately performance. Join us as we discuss with Florian Kluge his vast experiences as a Financial […]
An entrepreneur sees what some would call ‘impossible’ as ‘possible.’ They make a choice to go and get it! No obstacle is too big. Join us as we discuss with Abby Reel her amazing start-up and success with a dinner theatre and events center. Topics discussed include: Creating a new business model compared to adopting […]
Poor customer service (CS) costs over $3.7 trillion dollars annually across the globe – up 20% from the year before. Rod and Brian discuss a variety of topics, using research and real-life examples, including: How critical it is to treat CS from the inside/out – practicing internally with each other the behaviors expected externally […]
Discover how the global pandemic accelerated digital adoption and reduced some resistance to change in a major healthcare organization. Jennifer Junis, Senior VP of OSF OnCall, will share many valuable lessons learned including the importance of: Clarity, through the use of Guiding Principles, to drive consistent, aligned decision-making. Evidence-based Management instead of fads or […]
This episode features a conversation with the founder and owner of Russell Cycling and Fitness – a 45+-year-old small business that has been named several times as a Top 100 Best Bicycle Retailer in the United States. Joe Russell will share many valuable lessons learned, including the importance of: Recruiting for cultural fit. Teaching […]
This episode features a conversation with a President of Client Services responsible for six geographic regions, 260+ clients, and 7000 employees. Among the many ‘nuggets’ you will hear how they: Recalibrate constantly to meet changing clients’ needs Work to create a ‘safe’ culture so tough questions can be asked and answered Make sure the right […]
Welcome Back! In Season 2 we are revisitng some of our favorite episodes for all our new listeners, this is REWIND WEDNESDAY! In this episode, Rod and Brian interview the Founder and President of Creekmur Wealth Advisors. This highly successful business has grown since its inception to now serving over 1700 client households, […]
This episode features a conversation with a partner of a private investment firm managing nearly $300B in investments. Their key principles of Integrity, Transparency, Teamwork, and Keeping Clients First have differentiated and distinguished them both as a provider and employer. Whiteboard Notes: Reflection Questions: How transparent is your organization when dealing […]
This episode features Magellan Executive Partner’s two corporate governance experts. They will share how and why corporate governance for any size organization (profit or non-profit) will help build an environment of trust, transparency, and accountability to be a more sustainable, resilient organization. Whiteboard Notes: Reflection Questions: Would your organization benefit from developing […]
Season 2, Episode 1 addresses a simple but powerful question – What is the purpose of your organization? Unlike your mission that describes what you do and for whom, a purpose provides the reason or reasons you exist – the why. Purpose drives performance and perspective. It can help create passion, spark energy, and […]
