Expertise
For more than 30 years in the Coca-Cola system, Jim was sent in when a business changed owners or structure. He ran a newly acquired bottler, divested a business unit, set up shared services for new independent bottlers, and renegotiated bottler contracts. He opens with a message plan for each level of the organization, then works frontline shifts in uniform to deliver it. He lets his team decide and takes direct control in a crisis; in his words, "leading from the front or leading from behind is situational."